FAQ

Do you accept walk-ins?

Yes, but walk-in appointments are subject to availability.

What is your reservation policy?

We require a credit card number to hold your appointment, and we ask that you give us a 24 hour notice for cancellations or changes to your reservation. We charge a 50% fee on the full priced service for no shows or cancellations under 24 hours. We schedule therapists accordingly to our bookings and we want to make sure they are properly compensated. Also, by booking your appointment, we may be turning away other guests for those services. Thank you for your understanding.

Do I need to arrive early?

We ask that you arrive 5 minutes early to fill out a quick intake form which will help us to determine your specific bodywork needs.

What if I am late?

If you are late, we will try our best to provide you with a full session, however we may have to cut your service short if there is another appointment scheduled immediately after you.

How long do I have to change and get ready?

For every full body massage we allow an additional 10 minutes of changing and consultation time which does not take away from the allotted time scheduled for your massage. So, when you purchase a 60 min. massage you will receive a full 60 minutes of service rather than the typical “50 minute spa session”.

Where can I park?

Check out our PARKING GUIDE for detailed parking information. There is metered parking, residential parking, and a convenient lot nearby that is $3 for all day parking.

Should I tip?

Tipping 15 – 20% is the norm, depending on your on level of satisfaction with your massage.

I forgot to bring cash to tip my therapist, can I use my credit card?

Yes, but if you are using your credit card for tips only there will be a 5% swipe fee we pass on to you. Cash is always preferred, as credit card companies charge fees for every credit card transaction. If you are using your credit card to pay for a service and wish to add a tip, then we don’t charge an extra fee. ATM’s are conveniently located across the street (Wells Fargo, Chase, Bank of America).

Do you offer couples massage?

We do offer rooms where couples can be massaged next to each other. Please request this specifically, otherwise you will be put into the first available room. We ask that couples be considerate to others in the space and keep talking to a minimum and at a whisper. Also, keep in mind that the room may have another appointment after your session.

Am I going to be naked for my massage?

You may undress to your level of comfort for your massage. Most clients choose to remove all clothing for Swedish and Deep Tissue sessions, as they require some direct contact with the skin and use oil. If that is uncomfortable for you, you may choose to leave on any undergarments, but please be advised that some oil may get onto them. If you are unclothed for a session, a sheet will always cover parts of the body that are not being worked on. If you have any concerns or questions about this issue, please do not hesitate to ask.

Our Eastern style massages such as Japanese Acupressure and Thai massage are traditionally done completely through the clothing. We will provide you with Thai pajamas to change into for these services.

For the fully clothed Eastern massages, do I need to bring my own clothes?

It is up to you. We provide clothes for you to change to, but if it is more comfortable for you, you may wear your own clothes.

What can I expect from my appointment?

We ask that you arrive at least 5 minutes early for your session so that we can have you fill out a short intake form which will help us to customize your massage experience. You will have an additional 5 minutes before your session to undress and use the restroom and 5 minutes after for the same. During your service, your therapist will strive to provide you with a massage that meets all of your needs. Once your session has ended, we will offer you a complimentary tea service that you may enjoy in our reception. When you have finished, you may check out at the reception desk.

Should I ask for stronger or lighter pressure during my massage?

Yes! Our therapists’ goal is to provide the perfect session for you. Everybody’s body is different and your therapist will need your help to hone in on the exact pressure that is perfect for you. Although your therapist will always check in with you at certain times throughout the massage, please do not be shy about speaking up at any moment to request a change in pressure or anything else that will make your massage more enjoyable.

Is it okay to talk during my session?

We ask that you speak only if absolutely necessary. We strive to provide a zen atmosphere for all of our guests. If you must speak, please do so in a whisper so as not to interrupt others peaceful experience.

I am pregnant- can I still have massage?

Yes, we offer PRENATAL MASSAGE if you are in your second or third trimester. We cannot offer any other types of modalities, and we cannot offer any massages to women in their first trimester.

What conditions disqualify me as a candidate for massage?

  • severe sunburn
  • tumor, cancer or a blood clotting disorder (hemophilia)
  • you are in the first three months of pregnancy
  • you have a broken or fractured bone or an open wound
  • Fever